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customer service

Phone etiquette, back to basics!

April 26, 2013 1:34 pm

Something came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet so many companies do not have any guidelines... Read More >>

Customer Service first impressions

July 30, 2012 11:37 am

Since I run a business, I get quite a few calls from people trying to sell me products and services. I am starting to notice a trend. I am going to leave the scope of this broad so it doesn't look like I am targetting any specific industries. I would just like this blog to be a learning experience. Some of the calls I get it is obvious that the caller has not bothered to look up my company on the internet

Is your business booming or are you just getting by?

July 20, 2012 11:52 am

When you make an effort to offer excellent customer service, educate your customers on new and innovative products, and always work with honesty and integrity it will come back to you many times over. The definition of insanity is, "doing the same thing over and over and expecting a different result". If what you are doing now is not working, then maybe its time to try a different approach. There are so many different ways to advertise and market a business.

Customer service is the key to success

April 15, 2010 8:16 pm

I speak with a lot of plumbers and many times in the past several months I hear them telling me how tough it is in the marketplace.  However, some plumbers still tell me that they have as much or more... Read More >>