Phone etiquette, back to basics!
April 26, 2013 1:34 pmSomething came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet so many companies do not have any guidelines... Read More >>
Customer service is the key to success
April 15, 2010 8:16 pmI speak with a lot of plumbers and many times in the past several months I hear them telling me how tough it is in the marketplace. However, some plumbers still tell me that they have as much or more... Read More >>